All glossary terms

Reverse IP Lookup

Reverse IP lookup is an older identification method that takes a visitor's IP address and looks up the company that owns it. It returns a business name, not a person. It is not what LeadSpyder relies on, because it cannot identify individual consumers.

How it works in practice

Every device on the internet has an IP address owned by an internet provider or a company. A reverse lookup matches the IP to the registered owner. For a Fortune 500 company on a dedicated block that yields the company name. For a homeowner on a residential connection it yields nothing useful, because the IP belongs to the internet provider, not the person browsing.

What it is commonly confused with

It is commonly confused with person-level identification, but the two produce different outputs. Reverse IP names companies. Person-level identification names people. For a roofer or a dentist whose visitors are homeowners on residential connections, reverse IP returns nothing, which is why it is not the method that works for consumer businesses. Many tools still sell it as identification, which is misleading for anyone selling to people.

Why it matters to a business owner

If you buy a tool that only does reverse IP and you sell to consumers, you will get company names for the few business visitors and nothing for everyone else. Knowing the method matters, because the wrong method produces an empty pipeline for a consumer-facing business. Ask any vendor what their tool actually returns, a company or a person, before you pay for it.

Related terms

Match Rate

Match rate is the percentage of your website sessions that an identification tool successfully matches to a real person. On average, LeadSpyder identifies 30% or more of non-bot, U.S.-based website traffic. Results vary by site, by traffic source, and by audience type.

Pixel

A pixel is a small piece of code, usually one line of JavaScript, placed on your website to collect data from visitor sessions. The LeadSpyder pixel is cookieless and installs in under 10 minutes the same way you would install an analytics tag.

Lead Scoring

Lead scoring is the practice of ranking contacts by their likelihood to buy so a sales team knows who to call first. In visitor identification, the score is based on real-time browsing behavior, not on a form someone may or may not have filled out.

Express Written Consent

Express written consent is the specific, documented permission a person gives to be contacted by text message. Under the telephone rules, a website visit is not express written consent. A text can only switch on after a person replies, submits a form, or calls.